Shipping policy
Order processing, delivery, and shipment support
Last updated: July 22, 2026
Where We Ship
Groe currently ships within the 50 United States only. We do not ship internationally or to U.S. territories at this time.
Groe offers free standard shipping on all orders shipped to the 50 United States, including Alaska and Hawaii. Expedited shipping options, if available, may require an additional charge.
Order Processing
We work hard to get your order on its way as quickly as possible.
Orders placed on business days before 12:00 p.m. Pacific Time generally ship the same business day. Orders placed after 12:00 p.m. Pacific Time generally ship the following business day.
Orders placed on weekends or U.S. federal holidays will generally ship on the next business day. Processing times are estimates and are not guaranteed. Orders may occasionally require additional processing time during product launches, promotions, holidays, periods of high order volume, or other unforeseen circumstances.
If a different estimated shipping date is listed on a product page or communicated at checkout, that timeframe will apply.
Shipping Methods and Delivery Times
Orders ship from Los Angeles, California, and are generally sent through UPS or USPS. We may select the carrier and service level best suited to the destination, package size, and shipping option selected at checkout.
Most standard orders to the contiguous United States arrive within approximately 3 to 7 business days after shipment. Orders to Alaska and Hawaii typically arrive in about two weeks after shipment.
Delivery estimates begin once the carrier accepts the package and do not include order-processing time, weekends, or holidays. All delivery dates are estimates and are not guaranteed.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing tracking information. Please allow up to 48 hours for tracking activity to appear or update after the shipping confirmation is sent.
The carrier's tracking page will provide the most current delivery estimate.
Order Changes and Cancellations
Please review your order and shipping address carefully before completing your purchase.
If you need to change or cancel an order, contact us as soon as possible at hello@groehealth.com. We will do our best to help, but we cannot guarantee that an order can be changed or canceled once it has been submitted for processing.
Once an order has been packed or shipped, we are unable to change the shipping address or cancel the shipment.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Groe is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided by the customer.
If a package is returned to us because the address was incorrect or undeliverable, or because the package was refused or left unclaimed, please contact us. Additional shipping charges may apply if you would like the order reshipped.
If a refund is approved for a returned package, original shipping charges and any return-to-sender or handling costs may be deducted from the refund in accordance with our Return Policy.
Delayed, Lost, or Marked-Delivered Packages
Carrier delays can occasionally occur due to weather, service interruptions, holidays, or other circumstances outside our control.
If tracking shows that your package was delivered but you cannot locate it, please:
Check around the delivery location and with other members of your household.
Check with neighbors, your building manager, front desk, or mailroom.
Allow up to 48 hours, as carriers occasionally mark packages as delivered shortly before the package arrives.
Contact the carrier directly using the tracking number provided.
If you still cannot locate the package, contact us at hello@groehealth.com and we will help you review the available tracking information and determine the appropriate next steps.
Groe is not responsible for packages lost or stolen after confirmed delivery to the address provided at checkout. However, we will make a reasonable effort to assist with eligible carrier claims.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains an incorrect product, or is missing an item, please contact us at hello@groehealth.com within 7 days of delivery.
Include your order number, a description of the issue, and clear photos of the shipping package and affected items. Please keep the original packaging until the issue has been resolved.
Multiple Shipments
In some cases, items from the same order may be shipped separately. If this happens, you may receive more than one shipping confirmation and tracking number. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
Contact Us
If you have questions about your shipment, contact us at:
Email: hello@groehealth.com
Please include your order number so we can assist you as quickly as possible.
